Refund Policy of PublicResourceGateway
Last Updated: March 1, 2023
Please read this refund policy carefully before ordering products online from publicresourcegateway.sbs.
Cancellation Before Delivery
If you wish to cancel your order, you can do so at any time before it has been dispatched for delivery. Since our goal is to prepare and deliver your food as quickly as possible, cancellation requests must be received within 5 minutes of order placement. To cancel your order, please call our customer service number at +39 06 484471.
Refunds for Cancelled Orders
Orders cancelled within the specified timeframe of 5 minutes will be refunded in full to the original method of payment. Please allow up to 7 business days for the refund to be processed.
Wrong or Incomplete Orders
If you receive an order that is incorrect or incomplete, please contact us immediately at +39 06 484471. We will work quickly to correct the mistake and may offer a partial refund, full refund, or store credit, depending on the situation. Claims for wrong or incomplete orders must be reported within 24 hours of receipt.
Quality Issues
At PublicResourceGateway, we take pride in the quality of our products. If you are not satisfied with the quality of the food received, we ask that you call +39 06 484471 within 2 hours of receiving your order. Please provide a detailed description of the issue. We may at our discretion offer a replacement, a refund, or store credit.
Refund Processing
If a refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.
Non-Refundable Items
Please note that delivery charges and any other service fees are non-refundable once delivery has been completed.
Contact Information
For any questions regarding your order or refund, do not hesitate to contact us at +39 06 484471.
Returns Policy
Given the perishable nature of our products, we do not accept returns. However, we are committed to ensuring your satisfaction with every order. Should there be any concerns upon delivery of your order, please reach out to our customer service team immediately.
Address for Correspondence
PublicResourceGateway
Pizzeria Via Napoli, Rome, 00184, Italy
Exceptions / Non-Returnable Items
Certain types of items, such as gift cards, are not eligible for refund or return. Please get in touch if you have questions or concerns about your specific item.
Changes to Our Refund Policy
PublicResourceGateway reserves the right to update or modify this refund policy at any time without prior notice. Your continued use of publicresourcegateway.sbs after any such changes constitutes your acceptance of the new Refund Policy.
Thank you for choosing PublicResourceGateway for your meals. We are committed to delivering delicious food and ensuring your satisfaction with every order.